Refund policy
Returns and Refunds Policy
We want you to be completely satisfied with your purchase. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure. We have a stress free money-back guarantee when it comes to product satisfaction. If you are not happy with your purchase for any reason, please call 1300 019 313 or email info@designerfans.com.au for assistance.Our 30 Day Money Back Guarantee
If you have purchased an item and are in any way dissatisfied (size or colour etc.), you may be able to make an exchange or request a refund within 30 days of purchase.For returning products, you must ensure:
- That you have proof of purchase with the original order number.
- All items must be in uninstalled, unused as-new condition, with original undamaged packaging.
- When returning items, they are packaged securely and arrive back to us in a condition similar to that as supplied.
Please note that any shipping charges are non-refundable and the cost of returning the items are to be paid by you at the time of return.
To arrange a return, please call 1300 019 313 or email info@designerfans.com.au for a Return Authorisation. Items returned without a Return Authorisation may be rejected.